Asked Questions


What is RBCell?

RBCell is a phone selling platform where you are allowed to sell old phones and acquire the funds to get new ones. We accept a wide range of old phones and at the same time we work hard to offer you the best value, so you can pay less on your brand new phone. We also facilitate recycling and lower the amount of electronic residues. We are specialized in tiny transactions with wholesalers that purchase in high quantities, and because of that we can afford to pay you fairly, so you will get the best value for your phone guaranteed. Instead of trying to sell your devices to specific buyers or shipping them to unknown persons, RBCell offers you with a stellar, professional and reputable services that you will thoroughly enjoy.


How does RBCell work?

We know how hard it is to sell your phone nowadays, especially at the value it’s worth, and because of that we worked hard in order to find a way that eliminates the hassle and provides you, the seller, with the best value! You enter our phone selector, choose your phone, then ship it to us and we will process it fast. You will receive the payment in 1-2 business days.


What payment methods do you offer?

One of the best payment methods that we provide is Amazon Gift cards. These are delivered to your email address automatically and you can use them immediately after receiving them. You will get the gift card electronically, if you opt for this method. You can also opt for PayPal, and if you do so, we will send you the money to the PayPal mail addressed you mentioned, and you can withdraw to your bank account in 3 days maximum, depending on where you are located. We also pay via checks, and these are delivered in 1-7 days.


How much time does it take for the selling process to complete?

Once you send us the device, you will be able to receive your money in less than a week, usually in 5-6 days. Most of the time will be spend in shipping, but once the phone arrives in our hands, it will take a maximum of 1-2 days to receive the payment.


What does RBCell purchase?

RBCell is specialized in older phone models and smartphones. We accept only devices that have been owned by you, and which weren’t reported as lost or stolen. At the same time, we work with all types of phone conditions, be it mint or dead, but the pricing varies adequately based on that.


What’s not accepted by RBCell?

We are not accepting counterpart devices, lost, stolen, kill switch devices, phones that have bent frames or phones which are missing parts.


Does RBCell return phones to vendors?

If the details on your quote do not match the reality, specifically the phone conditions, we immediately notify you about the value adjustment of their device, and only in very rare occasions we return it. We adjust the offer and wait for the vendor to accept or decline for a 7 days. If no response is received within 7 days of the offer adjustment sent, we will automatically accept it and we will pay you the adjusted offer amount. In case you will decline our follow up offer, we’ll be happy to take a shipping cost of your device trip back home. All our vendors are treated fairly and with professionalism.


Can I sell large lots?

RBCell has a specialized sales team that will help you sell multiple devices at once, and they will provide you with an estimate based on your inquiry. In order to be eligible for this, you will need to get 10 or more devices at once. For more information, please contact our customer service professionals.


How long is my offer valid?

Once we make an offer, it will be guaranteed and locked for 30 days, but after that time we will have to revise it based on the current market value that your device might have at that particular time.


Do I need to deactivate my phone?

The service has to be terminated before you ship us the item. You can deactivate your phone by contacting the service provider and at the same time you have to remove all the problems that you have with the device. If you are billed by your provider once your phone is with us, we are not responsible for it and will not pay any fees, because even if you sign a contract with us, you will still be the one to pay the remaining bills and which has to deactivate the account!
More info:
Here is a list of the wireless service providers phone numbers:
AT&T: 1-800-331-0500
Verizon: 1-800-837-4966
Sprint: 1-800-777-4681
Cricket: 1-866-384-4425
Metro PCS: 1-888-863-8768
Boost Mobile: 1-888-266-7848
Virgin Mobile: 1-888-322-1122
Solavei: 1-866-765-2834
U.S. Cellular: 1-888-944-9400
TracFone: 1-888-442-5096
Straight Talk: 1-877-430-2355


Sell your device for
up to $500

Get a quote Now
Responsive image

Devices Saved & Recycled

Customers Recommend
Our Service

Dollars Paid To Our Customers