Returns & exchanges

According to our return policy we'll accept returns within 30 days of the invoice date. But please be aware you will be charged with 20% restocking fee if you return the item with no reasonable cause specified (e.g., my cat doesn't like it, change your mind, don't want, etc.).
However, if the item is not as described in our listing then we'll refund in full.
Please note, item must be returned in the same conditions as it was shipped to you.
Please note, the shipping fee is not refundable.
We will pay for return shipping only if the return is a result of our error (incorrect product shipped, product defect, etc.).
 
Thank you for your Business and understanding.
 
All returns must include the following or it will be rejected and returned back to you at your cost:

  • Product purchased from RBCell
  • Original Condition, no physical damage (exclude damages sustained during transportation)
  • All accessories, manuals, warranty registration card, etc.
  • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
  • Valid RMA number obtained from website or customer service for the correct product and order

Additional Return Requirements and Policy:

  1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, RBCell will refund the amount of sale.
  2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
  3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
  4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
  5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
  6. Please be aware you will be charged with 20% restocking fee if you return the item with no reasonable cause specified (e.g., my cat doesn't like it, change your mind, don't want, etc.).  
  7. Refund will be issued after our warehouse receives, inspects, and processes your return. RBCell will refund back to your method of payment.

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